Returns
Thirty days. Worn once in the house, no drama. Don't post it back in plastic.
The short version
You have 30 days from delivery to return anything in original condition for a full refund.
Worn-once-at-home is fine. Tried-on-over-a-tee is fine. Covered-in-bush-mud is, understandably, not fine.
How to return
1. Email hello@longjons.com with your order number and which pieces are coming back.
2. We'll send a prepaid return label within a working day.
3. Drop the parcel at any NZ Post outlet. No need to reprint anything.
4. Your refund hits the original payment method within 5 working days of the parcel arriving.
Exchanges
Easier than a return. Same email, tell us the size you want instead, we'll hold it.
Defects
Pilling, a seam coming loose, a zip failing — that's on us. Email us at any point in the garment's life and we'll replace or repair. Merino base layers should last a decade with reasonable care.
What not to post in
Please don't put the garment in a plastic courier bag. The cardboard mailer we sent you is reusable for the return. If you've tossed the mailer, wrap it in newspaper or the paper wrap from another order.
Returns should be a non-event. If anything about this is friction, tell us.